Industry Insurance
Challenges:
- Updating address is among the top reasons why customers need an agent’s assistance.
- The latest insurance premium depends on which state the new address is located in and whether the new property is owned or rented.
- Customers need simple ways to update the address and check if there is any impact on the current insurance.
Solution:
- The virtual assistants developed on the Kore.ai XO Platform automate address information collection with easy conversational interfaces.
- Intelligent assistants understand user requirements, capture information using forms, provide information on impact if any and execute the tasks
Expected Benefits:
- The solution gets the job done quickly and saves time.
- Quick and easy self-service improves customer satisfaction