Industry Manufacturing
Challenges:
- Employees working in factories spend a notable piece of their time to find specific information from the entire manual of the equipment
- There is a delay to access the related documents, especially when they do not have to detach remotely
Solution:
- Kore.ai’s virtual assistants turn static frequently asked questions (FAQ) text into an intelligent, personalized conversational experience
- It extracts the FAQs and other vital information directly from the manual
- The intelligent virtual agent can connect to the ERP system to fetch the product-related information
Benefits:
- Employee experience gets enhanced as they can access the back-end systems and perform related actions
- They do not have to take out time from the workday to search relevant documents
