Industry Travel
Challenges:
- Loyalty programs are a great way to improve customer experience and acquire new customers. But its implementation becomes a challenge
- Often customers aren’t aware or forget the loyalty program and miss the perks offered, diluting the whole purpose of loyalty programs
Solution:
- Travel virtual assistants ensure the user is aware of the loyalty program by notifying at the time of the transaction
- Further, the virtual assistant sends periodic reminders to ensure users are well informed about the loyalty programs, allowing users to redeem the benefits before it expires
Benefits:
- Up to 25 % increase in loyalty program redemption rate, with timely reminders and notifications
- Increased customer advocacy and higher new customer acquisition
