Industry Retail
Challenges:
- Analysts expect Global eCommerce revenue to grow to $4.2 trillion by 2025, with the user base increasing at a rate of 14% per annum.
- eCommerce companies face stiff competition and are cautious as the customer now has numerous options to choose from.
- Simplifying the customer journey in identifying or buying a product is supercritical.
Solution:
- The virtual assistants developed on the Kore.ai XO Platform deliver a superior customer experience.
- Users can get the desired information by typing in simple language; the assistant understands and presents relevant results.
- They proactively ask questions and provide suggestions to assist customers in their shopping journey.
- These assistants are omnichannel; businesses can deploy them on 35+ voice and digital channels.
Expected Benefits:
- Simplifies customer shopping journey by presenting correct information at the right time
- Generate upsell opportunities with relevant product suggestions