Industry Banking
Challenge:
- Transferring funds is a multistep process that involves adding or selecting a payee, choosing an account, checking the balance, and specifying the amount and date, all before finally initiating the transfer.
- Performing this multistep process over the phone or with a banking app often adds more steps and time.
Solution:
- Intelligent Virtual Assistants (IVAs) allow customers to perform transactions with a conversation across mobile, chat, web, and even SMS.
- IVAs are available 24/7 for self-service but can seamlessly transfer to a live agent when needed.
- Intelligent Virtual Assistants have pre-built integrations into bill pay and P2P systems, creating a seamless experience.
Benefits:
- Increase satisfaction by allowing customers to bank on their terms.
- Cut down the time needed to complete banking transactions by 60%.
