Industry Travel
Challenges:
- The travel industry is vulnerable to many external factors. Therefore businesses are sometimes forced to reschedule or cancel the travel plans
- Communicating promptly to its customers with the right information becomes challenging, especially in times of uncertainty
Solution:
- The intelligent virtual assistants can avoid ambiguity by updating the customers with any changes in their booking or travel plans
- Users can converse with virtual assistants to make alternate arrangements, reschedule, (or) cancel the booking
- Also, the virtual assistant can answer all the travel related queries
Benefits:
- In uncertain times, virtual assistants act as a savior for help desk teams by off-loading their work significantly
- Up to 30 % reduction in calls and chats, resulting in increased per agent output and job satisfaction
- Intuitive customer experience adds to higher customer satisfaction
