Industry Healthcare
Challenges:
- Patients are greeted with heavy paperwork before consultations to determine the cause of their visit. The process is highly time-consuming and inefficient.
- Without pre-diagnosis, a lot of patients often make unnecessary visits to the hospital
Solution:
- Healthcare virtual assistant built on Kore.ai’s XO platform engages with patients to determine and pre-diagnose the patient’s problem.
- By smartly capturing patient symptoms, the virtual assistants suggest the next best actions including suggesting the relevant type of doctors/specialists and booking appointments for them on your behalf.
- Easily communicates with the patient over SMS, email, and chat.
Benefits:
- Easily pre-diagnose patient condition with suggested next best action
- Saves time for both patient and provider
- Collect information and history prefilled digitally by the patient