Industry Telecom
Challenges:
- Customers need to spend a significant amount of time collecting basic information about the nearest store
- Contact center agents are overburdened in resolving simple and repetitive queries
Solution:
- An intelligent voice and digital virtual assistant is available 24X7 and handles the customer queries related to the product, store, or offerings
- Such assistants engage in proactive conversations to understand customer needs and provide meaningful information in a given context
- An intelligent virtual assistant leverages the past order history of the customer and recommend the nearest store based on past buying pattern of different products from the store
Benefits:
- Improved customer satisfaction with enhanced customer service
- Increased revenue with lower operating costs
- Higher net promoter score with exceptional customer experience