Industry Media & Entertainment
Function:
Customer Support
Challenges:
- With the rise of online content and OTT platforms, it is a challenge for brands to promote new movies and web series, etc.
- Users find it cumbersome to search and zero down on content from the plethora of visual media available on platforms
Solution:
- The Kore.ai smart virtual assistant analyzes customer usage patterns and recommends appealing content at the right time
- Users can conversationally search for the required content as well
Benefits:
- The virtual assistants offer a pleasant user experience, increasing the user revisit rate by 4X
